Attention
A wealth of information creates a poverty of attention.
When attention is mismanaged at the organizational level, capable people produce less than their talent warrants - not from lack of effort but from structural fragmentation of focus.
Herbert Simon established that attention, not information, is the scarce resource in complex systems. As information increases, what limits performance is the capacity to direct sustained focus toward what matters most.
Herbert Simon - Designing Organizations for an Information-Rich World (1971)→Sophie Leroy's research on attention residue showed that switching between tasks leaves cognitive traces that impair performance on subsequent work. The organizational implication: fragmented priorities impose measurable costs on the quality of every decision made below the leadership level.
Leroy, S. (2009) - Why is it so hard to do my work? The challenge of attention residue. Organizational Behavior and Human Decision Processes.→